If you would like to check your transaction our Support Staff is available, please email us a copy of your receipt and we can verify if your bitcoin was sent.
You can check yourself by entering your bitcoin wallet address into the search of any bitcoin block explorer. Here's a list of the block explorer our team uses:
Here is how a transaction looks when checking on blockchain.info
Once a transaction gains a confirmation, you should be able to see the bitcoins in your wallet.
However, some wallets require 6 confirmations before the bitcoins are shown available in the wallet, so in some cases, it's necessary to wait a bit more.
Thank you for your business!